At ITBABAONLINE, we are committed to supplying genuine and high-quality networking products. If you receive a product that is Dead on Arrival (DOA) or damaged during transit, we will assist you with a replacement, subject to the terms and conditions below.

1. Eligibility

A replacement request must meet all of the following conditions:

The request must be raised within 7 calendar days from the date of delivery.
The product must be unused, uninstalled, and in its original condition.
The original product box, accessories, manuals, cables, warranty cards, invoice, and packaging must be retained and returned.
The product must not show any signs of misuse, mishandling, tampering, modification, or physical damage caused after delivery.

2. Mandatory Unboxing Video

To process any DOA, missing item, incorrect product, or transit damage claim, a continuous and uninterrupted unboxing video is mandatory.

The video must clearly capture:

The sealed outer package before opening.
The shipping label.
The complete unboxing process without any cuts or edits.
The product and all accessories.
Any visible damage, missing item, or manufacturing defect.

Claims raised without a complete unboxing video may be rejected.

3. Dead on Arrival (DOA)

If a product is found to be Dead on Arrival (DOA), ITBABAONLINE will arrange a replacement after verification.

The product may be:

inspected by our technical team,
tested,
or verified with the respective manufacturer or authorised service centre before approval.

Replacement will be processed only after the DOA claim has been approved.

4. Transit Damage

If the package or product is damaged during shipping:

Report the issue within 24 hours of delivery.
Share the mandatory unboxing video along with clear photographs of the damaged package and product.
Do not install, power on, or use the product.

Failure to report transit damage within the specified time may result in rejection of the claim.

5. Missing or Incorrect Product

If you receive:

an incorrect product,
a missing accessory,
or an incomplete shipment,

please notify us within 24 hours of delivery along with the mandatory unboxing video and photographs.

6. Products Not Eligible for Replacement

Replacement requests will not be accepted in the following situations:

Request submitted after 7 days of delivery.
No uninterrupted unboxing video is provided.
Product has been installed, configured, activated, or used.
Physical damage caused after delivery.
Damage due to electrical surge, improper installation, water, fire, accident, negligence, misuse, or unauthorized repair.
Original packaging, accessories, invoice, or warranty labels are missing.
Serial number, barcode, or warranty sticker has been removed or tampered with.
Wrong product ordered by the customer.
Product found incompatible with the customer’s existing setup or requirements.
Change of mind or no longer required.
Software licenses, subscriptions, activation keys, downloadable products, or digital products.
Products specifically marked as Non-Returnable on the website.

7. Manufacturer Warranty

After the initial 7-day DOA period, all warranty-related issues shall be governed by the respective manufacturer’s warranty policy.

ITBABAONLINE will assist customers in coordinating with the manufacturer or authorised service centre wherever applicable.

8. Return Shipping

If your replacement request is approved:

Do not return any product without prior approval from ITBABAONLINE.
Return instructions will be shared after claim approval.
Any product returned without prior authorization may be refused.
Depending on the product, manufacturer, or courier availability, return shipping arrangements may vary.

9. Processing Time

Once all required documents and the product (if required) are received:

Claims are generally reviewed within 1–2 business days.
If manufacturer verification is required, additional processing time may be necessary.
Customers will be informed about the claim status throughout the process.

10. Refund Policy

ITBABAONLINE primarily offers replacement for eligible DOA products.

Refunds are generally not provided and will only be considered under exceptional circumstances at the sole discretion of ITBABAONLINE.

11. Customer Responsibilities

Customers are requested to:

Inspect the package immediately upon delivery.
Retain the original packaging until the inspection is complete.
Ensure the product is installed according to the manufacturer’s guidelines.
Contact ITBABAONLINE before attempting any repair or replacement.

12. Limitation of Liability

ITBABAONLINE shall not be liable for:

Loss of business or revenue.
Data loss or software configuration.
Installation charges incurred by the customer.
Any indirect, incidental, or consequential damages arising from the use or failure of the product.

13. Contact for Replacement Requests

Please provide the following:

Order Number
Product Name
Description of the issue
Mandatory uninterrupted unboxing video
Photographs (if applicable)

Email: sales@itbabaonline.com

WhatsApp: +91 9911669447

14. Final Decision

ITBABAONLINE reserves the right to approve or reject any replacement request after verifying the product, supporting evidence, and compliance with this policy. The decision of ITBABAONLINE shall be final.