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Return/Replacement Policy 

We consistently work towards the protection of our customer's interest. Hence, we offer you an easy and streamlined process to return products, whenever applicable

You can place a Return request within 10 days of order delivery. However, in case Damaged/Missing  Product, the Return request should be filed within 2 days of delivery.

Return request will be reviewed by itbabaonline.

If required, request will be shared with the merchant for his/her approval.

After approval, pickup of the product will be arranged through our courier partners.

If our reverse pickup service is not available on your address, we will ask you to dispatch the product The courier charges will be reimbursed by itbabaonline.

After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant Under what conditions can I return/ replace my product?

Returns/Replacement are accepted under the following cases -

Wrong Product – Wrong color/ size/ style

Wrong item ordered/ delivered

Unsatisfactory Product – Inauthentic/ Low Quality/ Expired

Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)

Damaged Product – Physical damage/ Tampered product or packaging

Wrong Quantity – Missing Products/ Parts

No Invoice/Warranty Received – Available on Electronics only

Under what conditions returns/ replacement request will not be accepted? Returns/ Replacement requests will not accepted under following cases – 

If Products are Altered/ Used

If Product is Returned without Original Packaging (price tags, labels & accessories)

If Serial Number is tampered

For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 10 days of the Delivery

For Damaged/Missing product that is reported after 2 days of the delivery

For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page

Which categories are not eligible for returns/ replacement? Categories not eligible for returns are as follows : 

Category Item's that cant be returned
Automotive Car perfume
Baby careNursing covers, diapers and nappies, soothers and teether, feeding related products, baby wipes
Beauty Make up, skin care, hair care and personal care products
Eyewear Contact Lens
Garden Seeds and Live plants
Grocery and GourmetAll items included in these categories
FashionLingerie and innerwear, socks and stockings
Music, Software and GamingAll products marked as non-returnable
Sports & HealthNutrition and health care, Gym gloves, Gym vests, Gym supports and elderly care

*Any product that is labeled as non-returnable on its product detail page cannot be returned.

What is the best time to place Return/ Replacement request? 

Return/Replacement request of the Product(s) should be initiated within 10 days of Order Delivery for Wrong/ Unsatisfactory product or in case of non-receipt of Invoice & Warranty (for Electronics only). However, under the following conditions, Return Request should be filed within 2 days of Delivery: 

Damaged Product

Empty Parcel

Missing Item

Return request, refer to My Accounts, My Orders listing section and click on Return button on selected order once order is delivered to you.

How do I track the status of my Return request?

Check the status of your Return at ‘My Accounts’ -> ‘My Returns’ Section and click on particular Return ID to view return details. 

Every request received at itbabaonlineis assigned a ticket number, for which an acknowledgement mail is sent to your registered email address. Please use your registered email ID and phone number for any further communication.

After receiving your Return Request, we will update you on the status i.e. Acceptance/Rejection of Reverse Pickup, Reshipment & Refund.

How to claim Return/ Replacement for products under Seller/ Manufacturer’s Warranty? 

You can Claim for product’s warranty by calling or visiting the nearest Service Centre of the product's Brand.

For any issues, please contact us at www.itbabaonline.com/support. We would take your queries forward to the respective seller

*Some products are non-replaceable or non-returnable. Please check our Terms & Conditions page before making a purchase.

How much time does it take to replace an order? 

We initiate the replacement or refund within 2 working days of receiving the product at our center.

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